Answer Garden: a tool for growing organizational memory
نویسندگان
چکیده
منابع مشابه
Mark S. Ackerman: Answer Garden: A Tool for Growing Organizational Memory
Answer Garden allows organizations to develop databases of commonly asked questions that grow "organically" as new questions arise and are answered. It is designed to help in situations (such as field service organizations and customer "hot lines") where there is a continuing stream of questions, many of which occur over and over, but some of which the organization has never seen before. The sy...
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ژورنال
عنوان ژورنال: ACM SIGOIS Bulletin
سال: 1990
ISSN: 0894-0819
DOI: 10.1145/91478.91485